Shipping & Returns
We offer free shipping on all orders over 200$. To get a shipping quote, you simply need to add the items in your cart and fill out the information requested.
All orders ship from our warehouses in Ohio, US or Ontario, CA.
All in-stock orders process the same or next business day. Orders are normally delivered within 2-6 business days.
If an item is not in stock, you will find information on our website about when the product is expected to be back in stock. Most packages have Better Hockey logo and product info on them. Unfortunately we can’t do gift wrapping, or send the products in unmarked boxes. If you don’t want the recipients of the Christmas gift to see what you have ordered, please ship to a different address.
Your order will process the same or next business day (processing time does not count as shipping days). The transit time for your order is usually 2-6 business days depending on where you live. Please note the transit time might be longer than normal during Black Friday and holiday season.
Once an order has been processed, we will email you a tracking number so you can track your shipment online.
You have the right to cancel your purchase in the event of delayed delivery. We recommend that you cancel your order via e-mail or letter, so that both you and we have documentation that you have cancelled your purchase.
If damage occurs in transit, please report the matter to our customer services desk. This must be done via e-mail to firstname.lastname@example.org . Notification must be given within a reasonable period of time after you have become aware of, or might reasonably be expected to have become aware of, the damage. It is therefore important that you remove the packaging and inspect products carefully.
In order to ensure that all damage claims are dealt with as efficiently as possible, it's important that you keep the product packaging so that it can be inspected. Depending on the extent of the damage sustained, rectification may take the form of delivery of new goods, remedying defects or a price reduction.
Better Hockey want to make sure you are completely satisfied with your purchase. If for any reason you want to return or exchange an order within 30 days of purchase, a full refund will be issued for any unused products in their original packaging. All returns will be shipped back to Better Hockey's warehouse at customers expense.
Please send an email to email@example.com requesting an RMA number before sending your items back.
Returns must be well packaged and boxed and sent to us.
Include details of your name, order number and reason for return.